100% Satisfaction guaranteed

Customer satisfaction is our number one priority. If you are not satisfied with a wine that you have purchased, you may return the case to WineOnline.ca for full refund or credit at no cost except for the delivery charge.

Receiving your order:

• In case of any missing or damaged products, WineOnline.ca will offer a product of equal or better quality and value at no added cost or refund the charge if requested.

A corked bottle is a replaced or refunded bottle:

• After two months have passed we regret that we cannot guarantee the wines. This is because it is often due to incorrect storage conditions, and we have no way to verify the causes. Though we will do our utmost to find a solution that is more than acceptable to both parties.

Customer testimonials:

• "The wine was fantastic value, the service was great and it was so convenient." Malcolm Jolley, Editor, Goodfoodrev.com
• "Wine Online ... thank you, thank you, thank you. You made my client gifting a breeze. Every one loved the wine and I was very impressed with the speedy delivery. I will be ordering much more from you in the near future. Thanks again and happy holidays." - Kim, New York, NY
• "This is just what I was looking for. Can't thank you enough. This is what I call CUSTOMER SERVICE" - Jeri, Ottawa, ON
• "The most bang for the buck I have had in a long time!!" - Paul, Waterloo, ON
• "Service is quick and easy. Delivery is prompt and never a broken or damaged bottle." - Eric, Toronto, ON
• "Great wine and service - in fact I was pleasantly surprised how quickly it arrived!" - Marc, Ottawa, ON
• "I am very pleased with my last order. Good value for the price. We'll definitely continue to use WineOnline in the future." - Saleem, Toronto, ON