FEATURED WINE: Pink Bubbly Made by Venetian Royalty VIEW OFFER >>

*FREE SHIPPING on orders of $179 or 12 bottles+Some remote areas may incur additional shipping fees at checkout.

Customer Service at WineOnline

 

WineOnline aims to make your wine delivery as smooth as a glass of Cabernet Sauvignon. That’s why we have provided the answers to many frequently asked questions about our wine delivery service in Ontario.

 

HOW DO I ADD WINES TO MY WISH LIST?
HOW DO I CHECK MY ORDER HISTORY?
HOW DO I VIEW WINES & TASTING NOTES FOR WINES I PURCHASED IN THE PAST?
RETURN POLICY
SAME DAY SHIPPING
WHAT'S THE DIFFERENCE BETWEEN ORGANIC, BIODYNAMIC AND SUSTAINABLE WINES?
WHERE DO YOU DELIVER?
WHICH CURRENCY DO YOU CHARGE IN?
HOW TO PLACE AN ORDER?
WHO CAN PLACE AN ORDER?
OUR REFUND POLICY / RETURNS
ACCEPTED PAYMENT METHODS
DELIVERY METHODS AND SCHEDULES
MISSED DELIVERIES
TRACKING YOUR ORDER
ACCESSING YOUR ACCOUNT ONLINE
RETRIEVE FORGOTTEN PASSWORD
BUYING RESTRICTIONS
CANCELING ORDERS
RECEIPT OF DAMAGED GOODS
WEBSITE SECURITY
HOW DO I REDEEM MY WINEONLINE.CA GIFT CARD OR DISCOUNT CODE?
HOW DO LOYALTY POINTS WORK?
REPORTING WEBSITE ERRORS

 

Quality Wine and Quality Customer Service

We know that there’s no point in having quality wines if you can’t get your hands on amazing customer service. That’s why we’re proud that our WineOnline customer service offers our customers all they need to find great wine and a smooth delivery. We answer all your burning questions regarding your wine selection and delivery, so you can order with complete clarity. Our customer service page also handles returns, same-day shipping, buying restrictions and cancellations, so we’re your one-stop shop for everything you need for your delivery. On top of that, we also offer a toll-free number you can call for any more information about our wines or your delivery!

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NO HASSLE RETURNS

We never want our clients to be any less than 100% satisfied with any purchase from WineOnline.ca. Should you be unsatisfied for any reason, the remaining bottles can be exchanged or returned for store credit within 60 days of purchase. We will even come pick them up!

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