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Privacy Policy

WineOnline.ca has created this privacy statement to demonstrate our commitment to the privacy of our customers and users of this website. This privacy policy governs the manner in which WineOnline.ca uses, maintains and discloses information collected from its customers and users of its website.

Privacy

WineOnline.ca is committed to developing long lasting relationships based on trust. In furtherance of this goal, WineOnline.ca will do everything in its power to ensure that your right to privacy is maintained and protected. This website is not directed at individuals under 19 years of age.

Information We Collect

WineOnline.ca may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information.

The information we collect that identifies you personally includes:

  • Your name
  • E-mail address
  • Postal address
  • Telephone and facsimile numbers
  • IP Address
  • Credit card information
  • Other billing information

WineOnline.ca may also collect information about how users access the website using a tracking ID unique to each user through the use of cookies.

What are Cookies?

A cookie is a piece of data stored on the user's computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time. Your browser’s help file contains information and instructions for removing persistent cookies.

Session ID cookies may be used by WineOnline.ca to track user preferences while the user is visiting the website. They also help to minimize load times and save on server processing. Persistent cookies may be used by WineOnline.ca to store whether, for example, you want your password remembered or not, and other information. Cookies used on the WineOnline.ca website do not contain personally identifiable information.

Log Files

Like most standard websites, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in our log files, including but not limited to IP addresses, is linked to personally identifiable information.

How we use this information

WineOnline.ca may use the personally identifiable information collected on the website to contact customers regarding products and services offered by WineOnline.ca to the extent the User has agreed to it. We may also use this information for research purposes regarding the effectiveness of our website services, marketing, advertising and sales efforts. WineOnline.ca will not in any way share this information with a third party either for free or by selling it, unless you specifically authorize such disclosures.

Disclosure of Information

WineOnline.ca may also disclose aggregate, anonymous data based on information collected from Users to investors and potential partners. In such cases, statistical information only will be disclosed and personally identifiable data will be kept strictly confidential.

WineOnline.ca may from time to time engage third parties to preserve, analyse or otherwise store or manipulate data received by WineOnline.ca from its customers. In all such cases, such third party service providers will be required to treat all such data with the same degree of care as WineOnline.ca and they will be prohibited from disclosing such data to any other person or party, except as otherwise provided for in this Privacy Policy.

Special Offers and Updates

Our customers and users will occasionally receive information on products, services, special events, and possibly a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement, if, for instance, our service is temporarily suspended for maintenance. Generally, users may not opt-out of these communications, though they can deactivate their account. These communications are not promotional in nature.

Legal Disclaimer

Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law, if we have a good-faith belief that such action is necessary and required to comply with a current judicial proceeding, a court order or legal process served on WineOnline.ca.

Maintenance of Information

The information provided to WineOnline.ca is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by WineOnline.ca. WineOnline.ca employs industry standard security measures to protect the confidentiality of this information. While we cannot guarantee that loss, misuse or alteration to data will not occur; we make every effort to prevent such occurrences. Any other particularly sensitive information, such as credit card numbers collected for commercial transactions, is encrypted prior to transmission by you to WineOnline.ca.

Your Responsibility

You are responsible for the security of your Customer ID and passwords. Make sure you keep them in a safe place and do not disclose them to others. Always remember to log out after your session ends to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer, such as at a library or internet café, but even when using your private computer in your home.

Questions

Any questions concerning this Privacy Policy may be directed by e-mail to service@wineonline.ca.

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