Privacy Policy
WineOnline.ca has created this privacy statement to demonstrate our commitment to the privacy of our customers and users of this website. This privacy policy governs the manner in which WineOnline.ca uses, maintains and discloses information collected from its customers and users of its website.
Privacy
WineOnline.ca is committed to developing long lasting relationships based on trust. In furtherance of this goal, WineOnline.ca will do everything in its power to ensure that your right to privacy is maintained and protected. This website is not directed at individuals under 19 years of age.
Information We Collect
WineOnline.ca may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information.
The information we collect that identifies you personally includes:
- Your name
- E-mail address
- Postal address
- Telephone and facsimile numbers
- IP Address
- Credit card information
- Other billing information
WineOnline.ca may also collect information about how users access the website using a tracking ID unique to each user through the use of cookies.
What are Cookies?
A cookie is a piece of data stored on the user's computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time. Your browser’s help file contains information and instructions for removing persistent cookies.
Session ID cookies may be used by WineOnline.ca to track user preferences while the user is visiting the website. They also help to minimize load times and save on server processing. Persistent cookies may be used by WineOnline.ca to store whether, for example, you want your password remembered or not, and other information. Cookies used on the WineOnline.ca website do not contain personally identifiable information.
Log Files
Like most standard websites, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in our log files, including but not limited to IP addresses, is linked to personally identifiable information.
How we use this information
WineOnline.ca may use the personally identifiable information collected on the website to contact customers regarding products and services offered by WineOnline.ca to the extent the User has agreed to it. We may also use this information for research purposes regarding the effectiveness of our website services, marketing, advertising and sales efforts. WineOnline.ca will not in any way share this information with a third party either for free or by selling it, unless you specifically authorize such disclosures.
Disclosure of Information
WineOnline.ca may also disclose aggregate, anonymous data based on information collected from Users to investors and potential partners. In such cases, statistical information only will be disclosed and personally identifiable data will be kept strictly confidential.
WineOnline.ca may from time to time engage third parties to preserve, analyse or otherwise store or manipulate data received by WineOnline.ca from its customers. In all such cases, such third party service providers will be required to treat all such data with the same degree of care as WineOnline.ca and they will be prohibited from disclosing such data to any other person or party, except as otherwise provided for in this Privacy Policy.
Special Offers and Updates
Our customers and users will occasionally receive information on products, services, special events, and possibly a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.
Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement, if, for instance, our service is temporarily suspended for maintenance. Generally, users may not opt-out of these communications, though they can deactivate their account. These communications are not promotional in nature.
Legal Disclaimer
Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law, if we have a good-faith belief that such action is necessary and required to comply with a current judicial proceeding, a court order or legal process served on WineOnline.ca.
Maintenance of Information
The information provided to WineOnline.ca is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by WineOnline.ca. WineOnline.ca employs industry standard security measures to protect the confidentiality of this information. While we cannot guarantee that loss, misuse or alteration to data will not occur; we make every effort to prevent such occurrences. Any other particularly sensitive information, such as credit card numbers collected for commercial transactions, is encrypted prior to transmission by you to WineOnline.ca.
Your Responsibility
You are responsible for the security of your Customer ID and passwords. Make sure you keep them in a safe place and do not disclose them to others. Always remember to log out after your session ends to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer, such as at a library or internet café, but even when using your private computer in your home.
Account Deactivation
Users have the option to delete their account directly through the WineOnline App by clicking on the "Delete Account" button. By choosing this option, users understand and acknowledge that all their account information, including but not limited to personal data and transaction history, will be permanently removed from our system.
Additionally, users may formally request the deletion of their account by sending an email to service@wineonline.ca or call 1-877-714-WINE(9463). Upon receipt of such a request, WineOnline will process the deletion within a reasonable timeframe, subject to any legal or regulatory obligations that may require the retention of certain information for a specified period.
It is important to note that deleting your account may result in the loss of access to certain features and services offered by WineOnline. Furthermore, any outstanding obligations or liabilities incurred prior to the deletion of the account shall remain the responsibility of the user.
WineOnline reserves the right to retain certain account information for legitimate business purposes, including but not limited to compliance with legal obligations, resolving disputes, and enforcing agreements.
By using the WineOnline platform, users agree to abide by the terms of this Account Deletion policy.
PRIVACY POLICY UPDATE FOR FACEBOOK GRAPH API EXPLORER
WineOnline.ca respects your privacy and is committed to protecting your personal information. As part of our commitment to transparency and compliance with Facebook's policies, we have updated our privacy policy to reflect the use of the Graph API Explorer.
The Graph API Explorer allows us to access and retrieve data from Facebook's Graph API for development, testing, and debugging purposes. When using the Graph API Explorer, we may collect and process certain information in accordance with Facebook's Platform Terms and Developer Policies.
Information collected through the Graph API Explorer may include but is not limited to:
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User access tokens
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Graph API requests and responses
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Error logs and debugging information
Please note that any data collected and processed through the Graph API Explorer is handled securely and used solely for the purposes of application development, testing, and troubleshooting. We do not use this data for marketing or advertising purposes, and we do not share it with third parties unless required by law or authorized by you.
By using the Graph API Explorer, you agree to our updated privacy policy and the terms outlined by Facebook's Platform Terms and Developer Policies.
If you have any questions or concerns about our privacy practices or the use of the Graph API Explorer, please contact us at service@wineonline.ca
PRIVACY POLICY UPDATE FOR FACEBOOK SOCIAL LOGIN
WineOnline.ca prioritizes the privacy and security of our users' personal information. In compliance with Facebook's policies and regulations, we have updated our privacy policy to address the use of Graph API Explorer for Facebook social login on our website.
Facebook social login allows users to authenticate and access our services using their Facebook credentials. To facilitate this process, we utilize the Graph API Explorer to securely retrieve certain information from Facebook, as outlined in Facebook's Platform Terms and Developer Policies.
Information collected through Facebook social login may include but is not limited to:
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Basic profile information (e.g., name, email address, profile picture)
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Permissions granted by the user for accessing their Facebook data
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Authentication tokens generated by Facebook for user verification
Please be assured that any data collected and processed through Facebook social login is handled in accordance with our privacy policy and applicable laws. We do not misuse this information or share it with third parties without explicit consent, except as required by law or authorized by the user.
By choosing to log in with Facebook on our website, you agree to the terms outlined in our privacy policy and Facebook's Platform Terms and Developer Policies.
If you have any questions or concerns regarding our privacy practices or the use of Facebook social login, please do not hesitate to contact us at service@wineonline.ca.
Data Deletion Instructions
As part of our commitment to data privacy and security, we provide you with the option to request the deletion of your data from our system. Please follow the instructions below to initiate the data deletion process:
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Compose an email to service@wineonline.ca.
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In the subject line, indicate "Data Deletion Request".
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In the body of the email, provide your full name and any additional identifying information that may help us locate your data.
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Submit the email.
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Our team will review your request and take necessary actions to delete your data from our system.
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Once the deletion process is complete, you will receive a confirmation email.
If you have any questions or need assistance with the data deletion process, please don't hesitate to contact us for support.
INFORMATION
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NO HASSLE RETURNS
We never want our clients to be any less than 100% satisfied with any purchase from WineOnline.ca. Should you be unsatisfied for any reason, the remaining bottles can be exchanged or returned for store credit within 60 days of purchase. We will even come pick them up!