Return Policy

At WineOnline.ca, we strive to ensure that every customer is 100% satisfied with their purchase. If, for any reason, you are not completely happy with your order, we are here to assist you through our hassle-free return process.

Eligibility for Returns:

Returns must be initiated within 60 days of the original purchase date.

While we hope you love it, we know that everyone has different tastes. If you don’t care for the wine you received, we’ll arrange to replace it with something that’s more to your liking. It’s a matter of contacting our customer service team (service@wineonline.ca) to get the process rolling. Our satisfaction guarantee means that if you buy a case and you’re not happy with the wine, we’ll arrange to replace it with something that’s more to your taste. We think exploring new wine should be fun, and this guarantee helps you do so without the risk!

Return Process:

Contact our customer service team at service@wineonline.ca / 1-877-714-WINE(9463) to initiate the return process.
Pack the item securely in the original packaging.
Clearly mark the return address provided by our customer service team on the outside of the package.

Refund Options:

Store Credit: Once the returned items are received and inspected, a store credit will be issued. This credit can be used for future purchases on our website.
Exchange: If you prefer, we can arrange for an exchange of the product for an alternative item that better suits your preferences.

Return Shipping:

WineOnline.ca is responsible for the cost of return shipping if you received an incorrect or defective item. In such cases, we will provide a prepaid shipping label or send our staff drivers to pick up the return.

Gift Cards:

Gift card purchases are considered final and non-refundable.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately. We will work to resolve the issue promptly, either by providing a replacement or issuing a refund.

Timely Returns:

To ensure a smooth return process, please ship the return promptly once the return authorization is issued.

Thank you for choosing WineOnline.ca. We appreciate your business and are committed to ensuring your satisfaction with our products. If you have any questions or concerns, please don't hesitate to contact our customer service team.

Note: This return policy is subject to change without notice. Please check our website for the most up-to-date policy.

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